summarize the current situation and then write a r...

Assess the knowledge sharing that takes place currently in Wal-Mart’s help desk.

Remember to consider both formal sharing (databases, ticketing system, website) and informal sharing (presentations, online chat, etc)

2-3 pages summarize the current situation and then write a recommendation on additional knowledge that should be shared, why it should be shared, how it should be shared, and when it should be shared.

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