Information Systems Strategic Plan Analysis of the...

Information Systems Strategic Plan Analysis of the Current IVR (Integrated Voice Response) System at Shop Mart

The purpose of this report is to communicate the analyst’s findings upon completion of a detailed analysis of the current system. It also is intended to communicate the proposed approach to be used in continuing the project into the next phase. The student can select an existing company and identify improvements to a system or the student can use their own company.


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