Collin MacGibson, President of On-Time Technology Products just put you in charge of hiring a several new employees and researching new voicemail systems. If you were hiring a receptionist, CSR, virtual assistant, and telemarketer, what essential phone service skills would you look for in your top candidates. Describe a voicemail system you have used that you consider being customer friendly. Describe one that your consider not to be user friendly.
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