Call centers typically have high turnover. The dir...

Call centers typically have high turnover. The director of human resources for a large bank has compiled data on about 70 former employees at one of the bank’s call centers in the Excel file Call Center Data. An writing an article about call center working conditions a reporter has claimed that the average tenure is no more than two years. Formulate and test a huypothesis using these data to determine if this claim can be disputed.


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